Frequently Asked Questions
Everything you need to know about setting up your smart home.
How long does shipping take for smart home devices?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your devices sooner.
What is your return policy for Nest and Home products?
You can return any undamaged item in its original packaging within 30 days of delivery for a full refund.
Are Google Home products covered by a warranty?
Yes, all new hardware devices come with a one-year limited warranty that covers manufacturing defects and hardware failures.
Do I need a subscription to use my home security cameras?
While basic features are free, a Nest Aware subscription is required for extended video history storage and advanced AI alerts.
Which payment methods do you accept?
We accept all major credit cards, Google Pay, and financing options through our banking partners for qualifying purchases.
How do I get help with device installation?
We provide detailed digital guides and video tutorials. For professional assistance, you can book an OnTech technician during the checkout process.